ReachOut: Collecting Feedback with In-Application Messaging

ReachOut: Collecting Feedback with In-Application Messaging

How to survey and collect users’ evaluations of your software.

About this course

ReachOut in-application messaging empowers you to solicit valuable customer feedback on your application within the context of your application, targeting responses from all or just the specific user segments you define. With the ability to store user responses and append valuable environmental information through Usage Intelligence, you can establish a truly closed loop feedback process to help you make better ongoing quantitative and qualitative product roadmap decisions.

Reach a targeted audience

Usage Intelligence enables you to segment your users based on their explicit product usage and computing environment. Send highly targeted surveys based on usage profiles best positioned to answer granular questions. 

Collect only the most useful information

Since you target the profiles you want feedback from. there’s no need to ask qualifying questions. You can get the core feedback your want. And since these users are actively engaged in your software, they already have context for your queries and can provide insightful, accurate, and helpful responses.

Launch surveys in minutes

If you use a third party survey platform, ReachOut can launch that questionnaire without any additional code or a developer’s resources. You can generate messages via an automatic campaign in ReachOut through the online wizard. Choose triggers based on user behavior or business rules, or as one-offs to specific user sets. Once you go live, the survey page will simply launch within a window in your application. 

About this course

ReachOut in-application messaging empowers you to solicit valuable customer feedback on your application within the context of your application, targeting responses from all or just the specific user segments you define. With the ability to store user responses and append valuable environmental information through Usage Intelligence, you can establish a truly closed loop feedback process to help you make better ongoing quantitative and qualitative product roadmap decisions.

Reach a targeted audience

Usage Intelligence enables you to segment your users based on their explicit product usage and computing environment. Send highly targeted surveys based on usage profiles best positioned to answer granular questions. 

Collect only the most useful information

Since you target the profiles you want feedback from. there’s no need to ask qualifying questions. You can get the core feedback your want. And since these users are actively engaged in your software, they already have context for your queries and can provide insightful, accurate, and helpful responses.

Launch surveys in minutes

If you use a third party survey platform, ReachOut can launch that questionnaire without any additional code or a developer’s resources. You can generate messages via an automatic campaign in ReachOut through the online wizard. Choose triggers based on user behavior or business rules, or as one-offs to specific user sets. Once you go live, the survey page will simply launch within a window in your application.