Ask Us Anything #5 Recap - Collecting Customer Feedback in Usage Intelligence

Ask Us Anything #5 Recap - Collecting Customer Feedback in Usage Intelligence

How to collect user feedback in your application with Custom Properties, Custom Event Data, and third party applications and ...

About this course

June 13, 2019 - In the fifth installment of our "Ask us Anything" sessions our product experts Keith Fenech and Dan Barrett did an overview of how to collect user feedback in your application with Custom Properties, Custom Event Data, and third party applications and showed how it appears in your Usage Intelligence dashboards

Curriculum

  • Overview
  • Overview: Collecting User Feedback in Usage Intelligence
  • Use Cases
  • Use Case #1: Collecting User Feedback Score with Custom Properties
  • Use Case #2: Collecting Free Form Feedback with Custom Event Data
  • Use Case #3: Collecting User Feedback with Third Party Tools and Usage Intelligence
  • Q&A
  • Question #1: How do we know if a single user submits multiple feedback forms?
  • Question #2: If I collect personal feedback from users, would I be de-anonymizing my data?
  • Question #3: Is there a way to know if a user changes their feedback over time?
  • Question #4: Does it make more sense to collect a feedback score as a custom property or custom event data?
  • Question #5: How much more effective is it to collect feedback in-application versus other channels?
  • Conclusion
  • Conclusion

About this course

June 13, 2019 - In the fifth installment of our "Ask us Anything" sessions our product experts Keith Fenech and Dan Barrett did an overview of how to collect user feedback in your application with Custom Properties, Custom Event Data, and third party applications and showed how it appears in your Usage Intelligence dashboards

Curriculum

  • Overview
  • Overview: Collecting User Feedback in Usage Intelligence
  • Use Cases
  • Use Case #1: Collecting User Feedback Score with Custom Properties
  • Use Case #2: Collecting Free Form Feedback with Custom Event Data
  • Use Case #3: Collecting User Feedback with Third Party Tools and Usage Intelligence
  • Q&A
  • Question #1: How do we know if a single user submits multiple feedback forms?
  • Question #2: If I collect personal feedback from users, would I be de-anonymizing my data?
  • Question #3: Is there a way to know if a user changes their feedback over time?
  • Question #4: Does it make more sense to collect a feedback score as a custom property or custom event data?
  • Question #5: How much more effective is it to collect feedback in-application versus other channels?
  • Conclusion
  • Conclusion